How quickly did she get her money back? Straight away? In fact it was 13 March, five weeks later, and even then only after several phone calls and with the costs of delivery and return deducted.Īnd that wasn’t an isolated example. Unfortunately, the quality of the shoes that arrived bore no resemblance to those portrayed, so she returned them. Nothing wrong with that. But if the product turns out to be not what I expected, why doesn’t the supplier return my money with the same urgency?īack on 6 February, my wife ordered a pair of shoes online from an ad in a catalogue. When I buy goods online I have to give the shop my payment details before they’ll send out the goods.
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